Privacy Policy

How we handle your personal information

Newcastle Asbestos Removals (“we”, “us”, “our”) operates newcastleasbestosremovals.com.au. We take the security of your personal information seriously, and this policy sets out plainly how we collect it, how we protect it, and what we do with it.

We handle all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Who We Are

Newcastle Asbestos Removals is an asbestos removal service for Newcastle and Lake Macquarie, NSW. We own and operate this website, and we manage every enquiry that comes through it securely from the moment you press submit.

We connect you with SafeWork NSW licensed removalists. They hold the licences and insurance, and the work is carried out under their own entity. Your quote, contract and invoice for the work are with them.

We are paid by the removalist we connect you with. You are never charged a fee by Newcastle Asbestos Removals.

Your enquiry goes to one operator and one operator only. We do not distribute your details to multiple contractors, we do not sell them, and we do not add you to any marketing list.

What We Collect

Through our contact form:

• Your name
• Your phone number
• Your suburb
• Your email address (optional)
• The service you are enquiring about
• Any job details you choose to provide

When you telephone us:

• Your phone number and any details you provide during the call

Automatically when you visit the site:

• IP address, browser type, device type, pages visited, referring website

Why We Collect It

• To arrange for the removalist we connect you with to contact you and provide a quote
• To follow up on the status of your enquiry
• To answer questions you send us
• To understand how our website is used and improve it

Who We Share It With

The removalist we connect you with. Enquiries are handled by our team and shared with the licensed removalist who quotes the job. Your name, phone number, suburb and job details go to the removalist we connect you with so they can contact you and arrange a quote. That’s the reason the form exists. One operator, exclusively, with no distribution to multiple contractors.

Our service providers. We use a small number of established providers to run the site and handle enquiries securely:

• Formspree provides encrypted contact form processing (United States)
• Google Search Console and website analytics (United States)
• Our email provider

That’s the complete list. We do not sell your personal information. We do not share it with marketing lists, data brokers, or anyone outside what is described here.

Where Your Information Is Processed

While you complete a quote form, a draft is saved in your current browser tab so you can browse our services and return without retyping your details. It expires after two hours of inactivity and is removed after a successful submission or when the tab is closed. The draft is not sent to us until you submit the form. Your browser may also offer saved contact details through its own autofill settings.

Our contact form is handled by Formspree, an established form processor based in the United States, and our analytics providers are also US-based. This means your enquiry is transmitted to and processed in the United States over an encrypted connection.

By submitting the form you consent to this. These providers are not subject to the Australian Privacy Act, and while we use reputable services, we cannot guarantee the protections they apply.

Before deciding whether to send an enquiry, you can review Formspree’s privacy policy. Only include the details needed to explain your job. For questions about our handling of your enquiry, use our contact form.

How We Protect Your Information

Your enquiry is transmitted over an encrypted connection (HTTPS) and processed by an established form provider. Access to enquiry records is limited to the people who need it to service your job, namely us and the removalist we connect you with.

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. No system connected to the internet is completely secure, and we don’t pretend otherwise, but we treat your details the way we’d want ours treated.

Telephone Calls

We do not currently record incoming telephone calls.

If we introduce call recording in future, we will tell you at the start of the call and ask for your consent before any recording begins. If you do not consent, you will be able to continue the call without being recorded. This policy will be updated before any recording begins.

Follow-Up Messages

If you submit an enquiry, we may send you a follow-up SMS or email about that enquiry, for example, to check you were looked after. Every message will identify us and include a simple way to opt out. Reply STOP to any SMS and we will not contact you again.

How Long We Keep It

We keep enquiry records for as long as necessary to service the enquiry and meet our record-keeping obligations, and generally no longer than seven years. You can ask us to delete your information earlier.

Cookies

This website may use cookies for basic functionality and to measure site performance. You can disable cookies in your browser settings without affecting your ability to use this site.

Your Rights

You may:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate or out of date
• Request deletion of your information
• Ask us not to contact you again
• Withdraw your consent to your details being passed to the removalist we connect you with, though we will not be able to action your enquiry if you do

Contact us through our contact form. We will respond within 30 days. There is no charge for making a request.

Complaints

If you believe we have mishandled your personal information, contact us first through our contact form. We will acknowledge your complaint within 7 days and respond within 30 days.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner:

• Website: oaic.gov.au

Changes to This Policy

We may update this policy. The current version is always at this page, with the last updated date shown at the top.

Contact Us

• Newcastle Asbestos Removals
• Online: our contact form
• Service area: Newcastle and Lake Macquarie, NSW